At Bark Bistro Company, we strive to provide our customers with exceptional products and services. We understand that there may be instances where a return or exchange is necessary. This Return Policy outlines our guidelines and procedures for returns, exchanges, refunds, and cancellations.
- Eligibility for Returns:
1.1. Products eligible for return must be unused, undamaged, and in their original packaging (including all accessories, manuals, and tags) unless otherwise stated.
1.2. Custom-made, personalized, or perishable products may not be eligible for return unless there is a defect or error on our part.
- Return Timeframe:
2.1. Customers must initiate the return process within 15 days from the date of delivery. After this period, returns may not be accepted unless otherwise stated.
2.2. Return shipping timeframes may vary depending on the customer's location and the shipping method chosen.
- Returns Process:
3.1. To initiate a return, customers must contact our customer support team through the designated channels (e.g., phone, email, or online form). They will provide guidance on the return process and provide a return authorization, if applicable.
3.2. Customers must securely package the returned item(s) to prevent damage during transit and include all original packaging, accessories, manuals, and tags.
3.3. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Refunds and Exchanges:
4.1. Refunds will be issued to the original payment method used for the purchase, within [number of days] days of receiving the returned item(s). The refund will include the cost of the product, excluding any shipping charges or restocking fees, if applicable.
4.2. Exchanges for the same product may be offered, subject to availability. If the desired item is not available, a refund or alternative options will be provided.
4.3. If the return is due to an error on our part or a defective product, we will cover the return shipping costs and provide a full refund or exchange, as per the customer's preference.
- Non-Returnable Items:
5.1. The following items may not be eligible for return, unless there is a defect or error on our part:
- Custom-made or personalized products
- Perishable goods
- Digital downloads or software
- Gift cards or vouchers
6.1. Customers may cancel an order before it has been shipped. To cancel an order, customers must contact our customer support team with the order details. If the cancellation request is received after the order has been shipped, the customer will need to follow the regular return process.
7.1. In certain circumstances, exceptions to this Return Policy may be considered at the discretion of [Your Company Name]. Such exceptions will be evaluated on a case-by-case basis, and any decisions made will be final.
- Contact Information:
8.1. For any questions or concerns regarding our Return Policy, please contact our customer support team:
- Phone: [Insert Phone Number]
- Email: [Insert Email Address]
- Mailing Address: [Insert Mailing Address]
Note: This Return Policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for any updates or modifications.